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GarciaM
February 9, 2022
Question

Workforce not working

  • February 9, 2022
  • 1 reply
  • 0 views

 

I have years using Workforce and never had an issue. Now my employees cant access their paystub online (they get a message reading "Looks like you don't have Workforce") when nothing has changed and they had been able to access their info previously.

 

In addition, we just added a new employee 2 weeks ago and he has not even received the invite to join (and yes, he checked spam, etc, etc). We even tried with a different email and nothing. I tried with my email and nothing.

 

Please advise what to do. Manual process of emailing each employee a pdf copy of paystub is NOT a workaround.. I am way too busy to spend my time doing that and payroll module is way too expensive for it not to work properly.

 

Many thanks.

1 reply

MaryLandT
MaryLandT
February 9, 2022

Thank you for sharing the complete details and for checking the email, Garcia.

 

I've checked and there isn't a report about the message they received when accessing QuickBooks Workforce. There's a possibility that new employees accounts aren't successfully linked to your QuickBooks company file. 

 

You can resend an invitation to the same email address. Here's how:

 

  1. Go to Payroll, then Employees.
  2. Select the employee you need to resend the invitation to.
  3. In the Personal info section, Select Resend next to We’ve invited [employee] to view their pay stubs and W-2s online with QuickBooks Workforce.
  4. Click Done. The employee will receive a new invitation.

 

Once done, you can provide this link to your employee: View your paychecks and W-2s in QuickBooks Workforce. It provides instructions and detailed steps so they can see their paystubs online.

 

If they're still getting the error message, I suggest contacting our QuickBooks Workforce Live Team. That way, they can pull up your account and verify this for you.

 

You can chat with them and they're available from Monday through Friday, 6:00 AM to 6:00 PM PT.

 

I'm adding this link to get answers to common questions: Learn how to invite your employees to see their pay stubs and W-2s online. It also explains why employees aren't seeing W-2s.

 

Don't hesitate to post again if you have follow-up questions by commenting below. I'll stay around until your employee sees the W-2.

J
joeydianag
December 5, 2024

Hello,

 

I have a QuickBooks account for my business, and I have an outside parttime job that uses Workforce. I am not able to get into Workforce to access my paystubs as both use the same email address. Can you suggest what I should do? I also did not see how to start a new chat thread, so I am jumping in on this one. 

 

Thank you,

Joey

M
MAnneJ
December 5, 2024

Welcome to the Community, Joey. I'm here to help you with accessing your paystubs as well as guiding you on how to post in the forum. 

 

You may use your work email address for QuickBooks Online (QBO) and personal email address for your Workforce account. In your case, I recommend creating a new email account, allowing you to use them separately. 

 

Check out this article for more detailed information: Set up your QuickBooks Workforce account. 

 

Regarding posting in the Community, I'll attach a screenshot for you to follow. The Community is available 24/7 for your inquiries, so feel free to start a new post or join in on the threads.

 

 

You can always drop by the Community whenever you need additional assistance regarding the Workforce app. We're always available to help. Keep safe!

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