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userpetereheisler
April 16, 2021
Question

Workforce show message employer isn't connected to QuickBooks Payroll. Contact them to access your paycheck

  • April 16, 2021
  • 3 replies
  • 0 views
this error message is displayed for only 1 employee. All other employees access paystubs just fine. Employee is contacting me to resolve, I have no idea what the problem is.

3 replies

Adrian_A
Adrian_A
April 16, 2021

We have an ongoing issue about this error message, userpetereheisler.

 

That being said, I'd recommend reaching out to our Phone Support teams so you'll be added as one of the affected users.

 

Here's how you can contact us:

 

  1. Click the ? Help icon.
  2. Under Assistant, enter Talk to a human.
  3. Enter the error message.
  4. Enter I still need a human.
  5. Click the Get help from a human link.

 

I've also added this reference about viewing paystubs online: View your paychecks and W-2s in QuickBooks Workforce.

 

We appreciate your patience while we're working to resolve this error as soon as possible. Keep safe!

L
LDO
May 7, 2021

I have used intuit full service payroll since 2009 and I have never seen this problem until 3 days ago. 
My new employee can't get into his workforce account,
He sees this on his iphone:
               We can't get your information.
              Your employer isn't connected to quickbooks payroll
             Contact them to access your payroll.

              sign out 

AlcaeusF
AlcaeusF
May 7, 2021

Thanks for joining this conversation, @LDO.

 

We received reports regarding users getting the same issue with Intuit Full Service Payroll. A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.

 

In the meantime, I highly suggest contacting our Support team so they can add your details to our notification list. This will also help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

To reach them, you can follow the steps shared by my colleague above or refer to this article: Contact Support.

 

For more information about managing payroll using Intuit Full Service Payroll, consider checking out this article for future reference: Create payroll for Intuit Full Service Payroll.

 

Please know that I'm only a few clicks away if you have any other issues or concerns. I'll be here to help. Have a great day!

L
lmbookkeeping
July 6, 2023

I have an employee (just 1) who cannot access their paystub. It says to contact employer but I have re-invited her on my end with no luck. She has an intuit account for her taxes with the same email. Can you please assist?

Rubielyn_J
Rubielyn_J
July 6, 2023

Ensuring that employees can access their paystubs is crucial for a smooth payroll process, @lmbookkeeping.

 

Let's work together to troubleshoot the issue and find a solution that allows your employee to access their paystub conveniently.

 

Before we continue, could you please clarify whether you sent it using a new email or an existing one? Any additional details you can provide would be greatly appreciated.

 

It seems that despite your attempts to re-invite her on your end, the problem persists. To address this, please advise your employee to log into Workforce using the accurate user ID and password. It's essential to note that using an Intuit account login (e.g., TurboTax or Mint) that is not linked to your Workforce account may result in an error message.

 

Meanwhile, you can access this link and log in by entering your email and password: https://accounts.intuit.com. Afterward, follow the subsequent instructions to complete the process.

 

  1. Click edit on the user id (change user id into something else other than the email)
  2. Go back to the invitation email
  3. Click to get access to the paychecks tab
  4. Create an account by entering the full email address and setting up a password.

 

After that, I suggest going back to the invitation email and completing the account setup for the Workforce.

 

If the issue persists, allow your employee to contact our support team. They have advanced tools to view your account in a secure environment and help you investigate the root cause of your concern. 

 

Moreover, you may consider sharing this article with your employee, as it offers helpful instructions on how to effectively manage personal and payroll records in Workforce: View your paychecks and W-2s in QuickBooks.

 

Let me know the result in the comment section below. I'll be around to help you further with your employee's QuickBooks Workforce concern. Keep safe always!

M
mmbrazell
March 7, 2024

This is insane- I am having the same issue and nothing seems to be working. Also, it's impossible to get in contact with support! My employer revoked access and re-sent the invite to a new email address, and I am still getting the same error message. It's been over a week and I can't access my own pay stub. No phone numbers for Quickbooks, can't find a live chat. What gives! 

    G
    giridhar552
    September 3, 2024

    I am not able to access my paychecks. can you be able to help me to get it resolve the issue

    S
    SashaMC
    September 3, 2024

    Hello giridhar552,

     

    Thank you for connecting with the Community and sharing that screenshot! It seems as if your employer is not connected with QuickBooks Online, hence why you are not able to see your paycheck. I would like you to verify two things for me. First, did you ever receive an invitation from your company to set up an account for Workforce and follow the on-screen instructions? Second, could you verify with your employer if they have QuickBooks Workforce?  

     

    Looking forward to your response! See you soon. Take care. 

    Q
    QFP
    September 4, 2024

    I'm getting this same problem, and we are connected. I oversee all of this and have a few employees getting this error, and some who are not getting it at all. Some get only T-Sheets info, and no Workforce. 

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