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I
iainmaris
April 9, 2024
Question

50% income tax calculation in 24/25 tax year

  • April 9, 2024
  • 3 replies
  • 0 views

So i have moved to the 24/25 payroll tax year and have preliminary run my April payroll.  Im only a small company with me as director and employee.  The system has calculated £500+ as the PAYE calculation on £1047.50... any advice?

 

I have been on to support, they said it was correct but how can it be?  the HMRC tax calculator and all previous months tax has been 0

 

thanks

3 replies

I
iainmarisAuthor
April 9, 2024

Its basically calculated 50% PAYE...

I
iainmarisAuthor
April 9, 2024

screenshot 

S
ShyMae
April 9, 2024

I appreciate you sharing a screenshot and detailed information about your income tax, iain.

 

I understand that you've already contacted our support. However, this concern would be best handled by our payroll experts. They can arrange a screen-sharing session to review your payroll setup and investigate why the income tax was deducted at a rate of 50%.

 

Here's how you can contact our payroll team:

 

  1. Hover over to the Help icon, then choose the Search tab.
  2. Click Contact Us.
  3. Type in a short description of your issue and concern in the box provided.
  4. Click Continue.
  5. Select the Chat or Callback option.

 

In addition, you can check out our Income Tax Calculation Guide to learn more about income tax. 

For future reference, you can generate a payroll report to get a list of your employees and a summary of your company's payroll expenses.

 
You can leave a comment by clicking the reply button below if you need clarification or information regarding income taxes. I'll always be here to assist you. 

N
NWeth
April 18, 2024

Hi Iainmaris

Did you manage to find away to solve this problem.

I have the same issue with someone being paid £250 a week and it has taken £125 tax 

Thanks

 

 

C
ctelling
April 19, 2024

Hi 
I also have the same issue . But the other director of the company doesn't seem to be affected. I think its related to my tax code but i don't know what to do to resolve it . 

Has anyone managed to sort it out?

I
iainmarisAuthor
April 22, 2024

No this still isn't sorted out,  they want me to post a screenshot from HMRC telling them it's 0 tax.  Can i ask what your tax code.. mine is 1337L and it changed at the start of this tax year.  Just wondering if yours did or did not, trying to narrow down what could be the problem

A
ArielI
April 23, 2024

I can imagine the hurdle you've been through trying to fix this, @iainmaris. I'll make it up to you by making sure you'll get the urgent help you need.

 

However, it's important for this matter to be addressed by our payroll experts. They are well-equipped to organize a screen-sharing session with you, carefully examining your payroll setup and determining the root cause of the 50% income tax deduction. Rest assured, they will dedicate their expertise to resolving this issue swiftly.

 

Here's how you can contact our payroll team:

 

  1. Hover over to the Help icon, then choose the Search tab.
  2. Click Contact Us.
  3. Type in a short description of your issue and concern in the box provided.
  4. Click Continue.
  5. Select the Chat or Callback option.

 

Accessing reports to review your employee's details, business financials, and payroll data is effortless. To begin, take a look at this article.: View reports in QuickBooks Online Standard Payroll.

 

If you have further questions about your income taxes, you can comment below, and we'll respond to you as soon as possible.

C
ctelling
April 24, 2024

I have already spoken to the L1 support they have escalated it to L2 as they couldn't resolve the issue. I am waiting to hear back today and I was told it would be looked at on Monday. 

I
iainmarisAuthor
April 24, 2024

And I spent 2 hours with support, who said it must be an issue with HMRC not with the software

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