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Advanced payroll and cookies problem in Chrome and Edge.

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Hi there,

I've been helping out a colleague who has recently upgraded to Advanced payroll. When logged in, if the web session is left for 20 or 30 minutes with no activity, an prompt is displayed on a webpage asking them to check that third party cookies are not blocked. Settings are OK in the browsers and this only appears to happen after a period of inactivity. Is there a solution?

All the best,

Adam

QuickBooks Online Payroll

A

Ashleigh1Answer

Hello Adam, just reloading the page should resolve it, at most you would need to go back to the dashboard then back to payroll.

E

emmam6

Hello Adam, Thanks for your question. What browser are they using for the web session, does the same thing happen in a different browser? Also, can we check in the settings cog in the top right of QuickBooks>account and settings> advanced>other preferences that this is on the longest time 3 hours?

A

AdamKRAuthor

Thanks for your reply.

So it works in both Microsoft Edge and Google Chrome. Both browsers up-to-date and neither blocking 3rd party cookies. Settings set to the maximum session time of 3 hours.

When this happens, they are using other websites or applications. So they're actively using the computer, it isn't going to sleep.

Thanks

Adam

A

Ashleigh1Answer

Hello Adam, just reloading the page should resolve it, at most you would need to go back to the dashboard then back to payroll.

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