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October 19, 2021
Question

Advanced Payroll 'CLOSE' Button Issues

  • October 19, 2021
  • 1 reply
  • 0 views

Is anybody else getting this issue:

Normally, whilst in Payroll, on any of the pages when you click 'Close' at bottom of page, you end up back at the Payroll Dashboard, still in the Payroll app. Fine.

But now....

When you click 'Close', say after editing and saving an employee record, you end up right back at your Quickbooks Dashboard, totally out of the Payroll app.

So you have to click Payroll again each time it happens to get back into the app. Wait a while while it loads and then continue your work.

Irritating, if you are editing numerous pages.

What's been changed? Or am I the only one?

Cheers

Charles

1 reply

October 19, 2021

Hello Cndhome1, 

 

Welcome to the Community page, 

 

We have had no other reports of this happening, could you please clear your cache and cookies to all time, close the browser down, reload it and log back int your account and let us know if the same thing still happens for you, this link here will help you. 

cndhomeAuthor
October 19, 2021

Cleared cache as instructed. No change. Still doing it.

October 19, 2021

Thanks for trying that, can we ask which browser it is you are using and if you could please try in another browser does the same thing happen and also try on a different device. Let us know how you get on.