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May 22, 2020
Question

After migrating to QBO and successfully running payroll for 6 weeks; this week it did not generate journals ...Can you help?

  • May 22, 2020
  • 1 reply
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1 reply

AlcaeusF
May 22, 2020

Welcome and thanks for posting in the Community, @mmckie121.

 

We received reports regarding QuickBooks Online (QBO) not creating journals for payroll. A ticket (INV-46513) has been created and forwarded to our Product Engineers. They're now investigating and working to fix this as soon as possible.

 

In the meantime, I highly suggest contacting our Payroll Support team so they can add you to our notification list. This will help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll add this article for future reference: QuickBooks Online Standard Payroll Hub.

 

I want to make sure everything is taken care of for you, so let me know if you have any other issues or concerns. I'm more than willing to help. Have a great day!