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Brian P
January 21, 2021
Solved

After reauthorising for MakingTax Digital I can't now connect to HMRC. I have followed the notes but without success. Can anyone help please?

  • January 21, 2021
  • 3 replies
  • 0 views
Original commenter did not share additional details
Best answer by GeorgiaC

Turns out the issue IS NOT the connection to HMRC it is a mTD registration which has to be done before you connect. So just ticking the nTD without appying and receiving a confirmatory email is what the issue ue. 

 

To resolve to to gov.uk/HMRC search for "VAT book keeping" and select sign up to MTD its the 4th or 5th down in the list and then follow the instructions, you'll receive an email in 3 days, then this error will go, as the authorisation is then made to you the cutomer.


Hi digitalgerry1, that's right, you'll need to register for MTD and wait for email confirmation of your registration from HMRC after completing this before connecting in QuickBooks - thanks for providing the link above for other customers in the same boat 👩‍💻

3 replies

S
ShiellaGraceA
January 21, 2021

Thanks for joining us here, @Brian P.

 

Currently, we have an ongoing issue where users aren't able to reauthorize MTD. Rest assured our engineers are diligently working for the fix.

 

As a workaround, disconnect MTD from the settings then go to the website and remove the authorization for QuickBooks. This will refresh the connection. Let me walk your through how.

 

  1. In your QBO account, scroll towards the Gear icon at the top.
  2. Select Account and settings.
  3. Choose the Advanced tab, then turn off Making Tax Digital.
  4. Click OK then, Done.
  5. Sign in to https://www.gov.uk/permission-software-tax-information. Then, remove the authorization for QuickBooks.

 

After removing authorization, go back to your QuickBooks account and reconnect MTD. Please refer to this guide for details: Submit a VAT return in QuickBooks Online.

 

Also, to ensure you'll get an update about the resolution status, I recommend contacting our Customer Care Support. This way, you'll get added to the list of affected users and provide this investigation number for easy tracking INV-52746.

 

Thank you for your patience while we work on for a permanent fix. Please post a reply if you still have other questions or concerns. I'll be around to help. Take care and stay safe.

S
sanchia
January 25, 2021

I have been in the same situation for over a week now, when is the problem likely to be resolved please.  Vat return deadline is 14 days away!

JoesemM
JoesemM
January 25, 2021

Hello there, @sanchia.

 

I've checked our records and found out that the investigation number INV-52746 is already tagged as resolved. Since you’re still experiencing the same problem, I recommend contacting our QBO Care Team.

 

Identifying the root cause requires tools like screen-sharing, which can only be performed by our chat/phone support. Once the solution is available, they’ll guide you through the steps on how to fix the issue.

 

If other users are experiencing the problem, they can open a ticket for further investigation. To contact support, tap on Contact us from the Help menu.

 

In the meantime, you can follow the workaround shared by my colleague to disconnect the MTD from the settings.

 

To give you more of an idea about submitting a VAT return, consider checking these articles which you may find helpful:

 

 

Reach out to me if you have any other concerns or questions about QBO. I’m always ready to answer them for you. Stay safe.

J
jwarbs26
January 31, 2021

This doesn't work either.  Can't believe I pay £30 a month for this rubbish.  Accounting was easier when I didn't have this software.  It's a complete rip off.

RenjolynC
RenjolynC
January 31, 2021

This isn't the experience we want to give, jwarbs26.

 

There's currently an on-going investigation about the issue. What you can do for now is access the re-authorisation page by pasting "/app/tax/mtd?&errorCode=OAUTH_ERROR&eFilingStatusCode=27" into the URL after "intuit.com".

 

I'd also recommend contacting our Customer Care Team to add your company information to the list of affected users. 

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and select Live chat.

For more information about the MTD, you can read this article: Making Tax Digital (MTD) - FAQ.

 

Please feel free to get back here if you have any additional question or other concerns. I'm here to provide assistance. 

D
digitalgerry1
April 14, 2021

I've just received my VAT n umber and initially all was good but next day I am getting the same message

 
We can’t connect to HMRC right now

Let’s check a few things out to get you back on track. 

 

I am using QB from my accountant and intend to do my own returns, do they have to authorise something as my agent?

Best wishes

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