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CatG79
August 23, 2022
Question

Annual leave not calculating correctly?

  • August 23, 2022
  • 1 reply
  • 0 views

Hi I use QBO Advanced Payroll but up until recently we have not used the system to track annual leave because there was only 3 of us.  However having grown substantially over the last few months we have started to use this element of the payroll.  My question relates to how the entitlement is accrued and what reason there could be for incorrect accruals or deductions.  For example every employee is set to a standard 20 basic days holiday, from employee start date, accrues over time and capped at the 20 days with no carry over.  However expected accrual does not seem to match with the figures on QBO and one employee had 36 hours of leave taken off his entitlement at the end June but didn't actually take any leave.

What could be causing these discrepancies?  And how do I fix it?  Is there any sort of reset button that I could start the year over so everyone is tracked correctly?

 

Cat

 

1 reply

Rose-A
Rose-A
August 23, 2022

I'm here to help ensure you'll be guided to the right support, CatG79.

 

To ensure the employee's annual leave is calculating correctly, I'd suggest getting in touch with our QuickBooks Online Support so we can do a screen share and look specifically at the accrual issues.

 

All payroll-related concerns are directed to our phone support for security purposes. Here's how to contact us: Contact Payroll Support.

 

For now, you might want to bookmarks the following resources below. These will provide us with steps from adding to setting up accrual leave in QuickBooks as well as other payroll links for your future references:

 

QuickBooks Online Advanced Payroll hub.

Adding Leave Categories and Accrual in QuickBooks Online Advanced Payroll.

 

Please know that we're always here for you if you still have questions or concerns with payroll. Don't hesitate to reply anytime. Take care and have a good one, CatG79.

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