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SteveLane
May 27, 2025
Question

Auto payroll

  • May 27, 2025
  • 1 reply
  • 0 views

After a problem with Core Payroll last month where FPS was not sending, I have noticed that this month I have yet to receive the auto email that Payroll has been run. Usually by this time of the month I have received the email.

 

I have checked that Auto payroll is on, which it is, and the employee is subscribed, which they are, following help page suggestions in the help section.

 

Is this another problem with Payroll caused by last months update and repair after the FPS error, or is this another fault. 

 

What else is there to check to make sure that auto payroll is running as it should.

 

1 reply

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NerbynMaeI
May 27, 2025

Let's check your spam and junk folders to ensure you don't miss any payroll emails, Steve.

 

In QuickBooks Online (QBO) Payroll, you will receive a notification two business days before your payroll is scheduled to run, as well as once it has been successfully processed. 

 

If more than two business days have passed without receiving any notification, Since the Community is a public space and cannot access your account for security reasons, I recommend contacting our QuickBooks Live Support team they have advanced tools, such as screen sharing, to help effectively resolve any issues with your account.

 

Here's how to reach them:

 

  1. Go to the Help icon.
  2. Select the Search tab and type your concern.
  3. Click Contact Us and choose a way to connect with us.

 

For your convenience, please be aware of their support hours when connecting with the right expert.

 

Feel free to save or use these articles as additional information in managing your payroll in QBO Payroll:

 

 

If you need additional help with managing your payroll, please click the reply button.

S
SteveLaneAuthor
May 29, 2025

Thanks for the advice. Looks like another call to support for help. 

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