Automatic Pension Submission

Hi,

I'm using QB Standard Payroll for the first time, and have set it up to do automatic submission to my NEST pension scheme. When I ran payroll, everything worked except the pension aspect. On the Payment History view it was showing the pension submission as trying to complete, and told me to come back later. 24hrs later it was still trying to complete. I checked with NEST and no pension info had arrived. I eventually stopped the pension submission from hanging by turning off the automatic submission box in Settings.

As far as I can tell, all the account/employee info is set up correctly in QB and matches that in Nest. I see reference in some forum posts to matching employee payroll numbers, but I don't think QB or Nest have numbers other than NI numbers. And I only have one employee with a pension.

I tried the QB Payroll Online Chat but didn't really get anywhere. They said that the submission had not gone through because 'there was no required period from the pension provider'. When I asked what that meant, they just repeated the phrase. However, from the Nest website I know that the submission for the current month was due, but not submitted. 

Any ideas anyone? Anyone recognize this behaviour?

Thanks,

Andy