Question
Can anyone help with transfer to Advanced Payroll? Intuit have advised that an employee has had more than 1 NI letter and therefore I can no longer use Payroll. Help??
This is part of the email received@
Hello Ian,
Last December, we informed our customers that their Standard Payroll solution was being moved to our new solution: Core Payroll. We regret to inform you that there’s been an issue with your move. Due to unforeseen circumstances, we are unable to move you to Core Payroll. As a valued customer, we wanted to let you know as soon as possible and to minimise any frustration this may cause.
What’s the reason behind this?
In your company’s current tax year, you have one or more employees who’ve been paid against multiple NI letters. We are unable to properly transfer their year-to-date contributions as our systems can only recognise 1 NI letter per employee during migration. As such, we are unable to migrate you to our Core Payroll solution.
Hello Ian,
Last December, we informed our customers that their Standard Payroll solution was being moved to our new solution: Core Payroll. We regret to inform you that there’s been an issue with your move. Due to unforeseen circumstances, we are unable to move you to Core Payroll. As a valued customer, we wanted to let you know as soon as possible and to minimise any frustration this may cause.
What’s the reason behind this?
In your company’s current tax year, you have one or more employees who’ve been paid against multiple NI letters. We are unable to properly transfer their year-to-date contributions as our systems can only recognise 1 NI letter per employee during migration. As such, we are unable to migrate you to our Core Payroll solution.