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y_dunlop
August 31, 2019
Question

Can I change payroll date to currenti have not used since 2016 and now want to add 2 employees?

  • August 31, 2019
  • 1 reply
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Original commenter did not share additional details

1 reply

A
Anonymous
August 31, 2019

Hi there, y_dunlop.

 

Since the last payroll you’ve made was in 2016, I’d recommend updating your first pay date to a current date. Here’s how:

  1. Click the Gear icon at the top. 
  2. Select Accounts and Settings.
  3. Go to Payroll and click the pencil icon for Pay schedule. 
  4. Change the date to current on your First pay date in QuickBooks. 
  5. Click Save pay schedule. 

This should allow you to run payroll again and add another employees. 


Please check the following articles for additional information:

 

Stay around if there’s anything else we can help you with. 
 

Y
y_dunlopAuthor
August 31, 2019

I can't see payroll option under accounts & settings?

Adrian_A
Adrian_A
August 31, 2019

It's possible that your Payroll subscription has expired, y_dunlop.

 

You can go to your Billing & Subscription tab and check its status. If it shows Expired, you may want to subscribe again.

 

If the status is Active, but the same thing happens, I'd suggest reaching to our Phone Agents. They'll check to see why this issue persists. Here's how to contact them:

 

  1. Click the ? Help icon, and then Contact Us.
  2. Enter payroll as your keyword.
  3. Click Let's talk.
  4. Select either Get a callback or Start a chat.
  5. Enter your necessary details, and then continue with the steps.

Once everything is fine, you can follow the steps provided by my colleague on how to change your payroll date.

 

I'm always here if there's anything else that I can help you with. Thank you.

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