Welcome to the Community, @Slav7.
Let me share some information about the pension contributions in QuickBooks Online.
We’ve received reports that some customers are getting incorrect pension calculations in Advanced Payroll. Our engineers are finding a solution to get this feature working back to normal.
To check the pension settings, please follow these steps:
- Sign into your QuickBooks account.
- Click the Gear icon in the upper-right corner.
- Select Payroll Settings.
- Choose Pension Settings.

If you have Advanced Payroll, we’ll have to add the company to the notification list while waiting for the permanent fix. That way, we'll be able to ensure you receive email updates regarding the resolution status.
Since the safety of your personal data is our top priority, I recommend contacting our QBO Care Team. They can gather account information in a secure space.
Here’s how to reach them:
- Log in to your QuickBooks Online company.
- Click the Help menu.
- Select Contact us.
For additional reference, I've attached some articles you can use to learn more about the pension setup:
- Manually setup a workplace pension scheme in QuickBooks Online Advanced Payroll
Setting up pay run inclusions in QuickBooks Online Advanced Payroll
Reach out to me whenever you have additional questions or concerns. Please know the Community has your back, and I'm here ready to help you. Have a good one.
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