Can I make changes on submitted payrolls ?

I can help you make changes to your payroll, @juliapharm.

You can roll back or delete a pay run and then re-run it. Usually, you can no longer make changes to a submitted payroll. However, you can check if you still have the options that I'll be providing below. 

To rollback payroll on Paysuite:

1. Go to the Employees menu and click the Run Payroll drop-down menu and select Payroll Settings.
2. Select the Pay Calendar tab.
3. In the Action column, select Rollback from the drop-down menu for the payroll you'd like to roll back.
4. Select the confirmation checkbox, and then select Confirm and Rollback.

For Standard Payroll:

1. Go to the Employees menu and select Payroll.
2. In the Payroll History section, select the period.
3. Select Delete.

For Advanced Payroll:

1. Click on the required pay run in the Pay Runs screen.
2. Select the Pay Run Actions, then choose Unlock.
3. In the dialogue that drops down, enter the reason for unlocking the data and click OK.
4. Edit, update the payroll, and then finalise it once again.

Once done, we can re-run the payroll for employees and make your changes.

You can refer to these articles for more information: 

• Submit FPS to HMRC in QuickBooks Online Standard Payroll (UK)
• Delete a Pay Run in QuickBooks Online Advanced Payroll 

In case you no longer have the option that I've provided above, I suggest reaching out to our Customer Support to help you with making adjustments or adjustments. Their tools can get into your account in a secure environment and update it from there. 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

Here's the contact the QuickBooks Online Customer Support team article for more information. 

Please let me know if you have any other payroll concerns. I'll be around to help. Take care and have a great rest of the day!