Can I re-run a pay run for a period before migration to Core ??

Good day, calf57.

If you need to re-run your payroll, it will be based on the starting date of your pay period. Since re-running November's payroll is unavailable, we can help you by contacting our Payroll Phone Support team for assistance with entering historical data and updating the payroll information sent to HMRC. Let me provide further details below.

Our phone support has the ability to initiate a screen sharing session with you. This capability allows them to directly view your account interface in real-time, providing a more accurate and efficient method for checking and to correct any issues or errors within your payroll system.

You can get in touch with them by following these steps:

1. Click the Help (?) icon to connect with a live support agent.
2. Click on Search, select a topic, and then choose the Contact Us option.
3. You can connect with support either through a Callback from Phone Support or through Chat.

Moreover, for convenience, we recommend checking the best support hours to reach our Payroll Phone support to ensure you receive prompt assistance.

If you are experiencing payroll errors, refer to this article for guidance on fixing them: Troubleshooting FPS submissions in Core Payroll.

We acknowledge the importance of accurate payroll management for your business and are here to help. If you have further questions or assistance, please leave a comment below. We look forward to resolving this matter swiftly.