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October 7, 2020
Question

Can someone help with an incorrect payroll id that has meant we have submitted payroll data for the incorrect employee

  • October 7, 2020
  • 1 reply
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1 reply

October 7, 2020

Welcome to the Community space. alison-duckworth.

 

I want to ensure you’re pointed in the right direction. 

 

In this case, you'll need to contact our Payroll Support Team to request a deletion for the payroll submitted, so you can recreate it using the right Payroll ID of the employee to resubmit. Since accessing a customer’s company requires account verification, and we’re unable to perform them in the Community for security reasons,

 

For guidance in updating an employee's record, see this article: Add, update an employee record in QuickBooks Online.

 

 If you have additional questions or concern about payroll, just let me know. I'm always happy to assist. Have a good one.