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sma23
April 19, 2022
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Can't connect to HMRC for days....

  • April 19, 2022
  • 1 reply
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Original commenter did not share additional details
Best answer by sma23

Appreciate the update, @sma23.

 

Since the issue persists even after following the suggestion shared by my colleague above, I recommend contacting our Customer Care Support. 

 

You can work with one of our specialists in letting our engineering team investigate why you're unable to connect with HMRC in QuickBooks Online (QBO). I'll show you how.

 

  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter a few words describing the message prompt upon attempting to connect with HMRC in the What can we help you with? field.
  5. Select Start a conversation or Have us call you.

 

I want to include that reaching out to our Customer Care Support is best during business hours from 8 AM - 10 PM Mondays to Fridays. Use this link to learn more: Contact QuickBooks Online Support

 

I'm adding a relevant article to help you out with questions about the integration of HMRC in QBO: About HMRC's Making Tax Digital (MTD) for VAT with QuickBooks Online.

 

Post again if you have other questions about HMRC and VAT in QBO. I'll be right here to help anytime. Take care always!


Hi

 

Thanks for all your help with this issue, i managed to solve it, below are the steps i took incase anyone else has issues.

 

1. Sign out of MTD in quick books

2. Don't sign in back yet, first sign into your business gateway and complete verification 

3. Now sign back into MTD in quickbooks

 

I a

1 reply

DivinaMercy_N
DivinaMercy_N
April 19, 2022

Let's work together so you'll be able to finish your QuickBooks Online (QBO) tasks smoothly, @sma23.

 

To verify, may I know if you receive any error messages when attempting to connect to HRMC? Adding additional information is a great help so I can provide you with a timely solution. 

 

Just in case you encountered one, I'll be leaving this article for the steps in resolving issues when you can't connect to HRMC: Take action status when connecting to HMRC for Making Tax Digital (MTD).

 

In the meantime, we can perform some troubleshooting steps to determine if this problem is caused by a corrupted cache on your browser. Let's begin with accessing your QBO account using incognito. Private modes do not store cache files and will give you a clean slate to prevent errors when running websites. 

 

Here are the shortcut keys you can use:

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

Once signed in, connect to HRMC again. If this works, go back to your regular browser and clear the cache. This will eliminate old and damaged files and will enhance your system's background processes. If the same thing happens, you can also use another supported browser as an alternative. 

 

However, if you're still unable to connect, I recommend reaching out to HRMC to verify if there are any maintenance issues on their end. They can also provide a different way to help you connect to them. 

 

When everything is fine, I've added this helpful link to guide you in submitting your VAT return: Submit an MTD for VAT return to HMRC in QuickBooks Online.

 

I'm always willing to assist you further with any QBO concerns you may have. Simply add a reply below and I'll circle back to help you out. Keep safe and have a good one. 

S
sma23Author
April 20, 2022

Hi Davina

 

I have attempted the steps you outlined in the below email with no luck, please see the attached picture.

 

As can be seen in the image the enable tick is present although i cant connect with them, i have attempted re connecting multiple times.

 

This problem has been apparent for a couple of weeks now, HMRC do not provide an email address for contact on the subject.  

 

J
JonpriL
April 20, 2022

Appreciate the update, @sma23.

 

Since the issue persists even after following the suggestion shared by my colleague above, I recommend contacting our Customer Care Support. 

 

You can work with one of our specialists in letting our engineering team investigate why you're unable to connect with HMRC in QuickBooks Online (QBO). I'll show you how.

 

  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter a few words describing the message prompt upon attempting to connect with HMRC in the What can we help you with? field.
  5. Select Start a conversation or Have us call you.

 

I want to include that reaching out to our Customer Care Support is best during business hours from 8 AM - 10 PM Mondays to Fridays. Use this link to learn more: Contact QuickBooks Online Support

 

I'm adding a relevant article to help you out with questions about the integration of HMRC in QBO: About HMRC's Making Tax Digital (MTD) for VAT with QuickBooks Online.

 

Post again if you have other questions about HMRC and VAT in QBO. I'll be right here to help anytime. Take care always!

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