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email4
November 2, 2021
Solved

Can't delete Pay Scheduls

  • November 2, 2021
  • 2 replies
  • 0 views

I am using QBO. 

I have 2 pay schedules, a monthly one and a weekly one. 

I am in the monthly one and in the weekly one was another employee who is a leaver. He is showing in the system as a leaver and is no longer on the active employee list. P45 issued etc. 

How do I delete the weekly pay schedule linked with this user? The "Delete" button is greyed out. 

 

    Best answer by GeorgiaC

    Hi email4, it's not possible to delete a pay schedule once you've ran this, instead, you would simply no longer select this schedule going forward.

    2 replies

    G
    GeorgiaCAnswer
    November 2, 2021

    Hi email4, it's not possible to delete a pay schedule once you've ran this, instead, you would simply no longer select this schedule going forward.

    E
    email4Author
    November 2, 2021

    What? 

    So every time i "miss" it and it gives me errors and overdue on my reports I just ignore it? 

      E
      email4Author
      November 2, 2021

      It forces me to run the weekly

      How do I bypass it and run my monthly? 

        L
        LollyNino_C
        November 2, 2021

        I appreciate you getting back to us here in the Community, @email4. 

         

        This isn't the impression we want to leave with you. 

         

        In the meantime, I recommend contacting our QuickBooks Online Payroll Support agents so they can check your account if there are missing data that is required during payroll setup. Since they have the specific tools to do further investigation. 

         

        To reach us, please follow these steps:

        1. Sign in to your QuickBooks Online company.
        2. Go to Help (?).
        3. Click on Contact Us.
        4. Enter your concern, then select Let's talk.
        5. Choose a way to connect with support (Chat, Callback, Etc.). 

         

        See these articles for additional details about managing your payroll schedules:

         

         

        Just in case you want to run unscheduled payroll, feel free to check out this article for the detailed steps and information: How do I create a paycheck for an employee? 

         

        Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day and stay safe. 

        M
        Mazza36
        April 21, 2022

        I had the same problem.  I rang and was told that the payroll could not be deleted on a standard payroll.  Only the advanced payroll gives this functionality.  As payroll administrator you cannot simply ignore this issue as when it comes to year end the payroll will not advance to the next year until all the (unnecessary) weekly submissions have been done.  

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