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Kitt1
July 31, 2023
Question

Can't get EPS to work

  • July 31, 2023
  • 1 reply
  • 0 views

My Quickbooks payroll hasn't been sending EPS with payroll. It did before, but since the new tax year it's not done an EPS.

I've gone to payroll settings and checked that I did say yes to employment allowance. Just in case, I press save again but the screen just gets stuck there with a loading circle symbol.

HMRC says I'm not receiving employment allowance in the current tax year! But payroll has it included in the calculations and sooner or later HMRC is going to tell me I owe them money.

I'm using Online Payroll Standard. What's the solution please?

1 reply

A
Ashleigh1
July 31, 2023

 Hello Kitt1, thanks for posting on the Community page, are you getting any error messages or anything showing up at all when trying to submit the eps or in the eps section or has any been rejected? How to submit an EPS in QuickBooks Online Standard Payroll. You can ring the supportline on 0808 234 5337 and you can set up a screenshare with the agent on the phone so it can be looked into more for you. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile. 

 

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