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R
RichardB UK
April 14, 2020
Question

Can you advise what is wrong with Standard Payroll this month? I am unable to run "Next Payroll" since the beginning of the new tax year. There is no "Let's Go"button.

  • April 14, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

    1 reply

    M
    MirriamM
    April 14, 2020

    Hello there, @RichardB UK.

     

    This is currently an emerging issue we are aware of and our engineering team is investigating this behavior.


    At this time, there isn’t a specific time frame as to when this issue will be fixed. However, you can stay updated by contacting support and asking one of our agents to add you to our notification list. We'll email you once more information becomes available. You can refer to this investigation number: INV-44503.

     

    To reach them, here's how:

    1. Click the Help icon on the top right.
    2. Click Contact Us button at the bottom.
    3. Enter a short description about your concern.
    4. Click on Let's talk.
    5. Choose the method on how you'd be connected to support.

    Thanks for your patience as we continue working toward a resolution. Don’t hesitate to reach back out if you need anything else. I’m always here to help.

      R
      RichardB UKAuthor
      April 17, 2020

      Hi MirriamM, thank you for your explanation.  However, looking through the community, this issue has been running for the best part of 2 weeks now.  It seems a lot of customers are affected and we are all desperate to pay employees, especially as many are furloughed and we need to claim on the UK Governments online facility, available on Monday 20th.  People in lockdown need to be paid!  

      Two weeks is far too long for us to be told "this is an emerging issue and our engineers are aware".  Can we not find out how wide this problem is spread and how complex it is to resolve.  More especially, what priority the engineers are putting on the problem.

      This is most frustrating and real peoples lives are being affected.

        G
        GlinetteC
        April 18, 2020

        We want this resolve as much as you do, RichardB UK.

         

        Please note that our goal here is to help save time and keep things simple for our users when doing a task in QuickBooks Online (QBO).

         

        Rest assured that this has been worked on with our engineers to get this resolved as quickly as possible for you. I'll also make sure to keep you updated by posting in this thread. 

         

        We really do appreciate your patience and understanding while we're working for a fix.

         

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