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mike-mitech
November 14, 2020
Solved

CIS alaways gets rejected when trying to submit to hmrc?

  • November 14, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by emmam6

Hello Community users, we just wanted to add to this thread with some possible reasons why the CIS keeps getting rejected..

Due to the sensitive nature of tax authority user credentials, a single error message is sent by HMRC to QuickBooks Online to prevent any possibility of bad actors potentially causing security incidents.

 

If you are having difficulties submitting your CIS return via QuickBooks Online, please verify the following:

 

Correct username
Correct password
Valid UTR
Valid PAYE Ref
Valid Accounts Office Ref
Valid Subcontractor UTR
Accurate National Insurance numbers
Accurate verification numbers
Any special characters in subcontractor name
Characters allowed:
A-Z, a-z
0 to 9
space & ‘ ( ) * , - . / @ £
Please note: the Ampersand (&) and the Pound symbol must be in an escaped format (& = &amp £ = &#163)
To verify your login credentials, please log in at HMRC. You may need to reset your password.

 

If you are still having a problem after checking all of the above then please reach back out to us again. 

1 reply

MichelleBh
MichelleBh
November 14, 2020

Hi there, @mike-mitech.

 

Let me share with you some learning about filling CIS inside QuickBooks Online. 

 

An early CIS return may get rejected when submitting it in QuickBooks Online. I'd suggest filling it directly to the HMRC. Before doing that, let's check first your information by going to the Account and Settings to avoid rejection. 

 

Here's how: 

 

  1. In the Settings page, choose the Advanced tab. 
  2. Select the Construction Industry Scheme (CIS) option.
  3. Verify your UTR no., Employer’s PAYE reference no., and Accounts office reference no.

For more details, check out this article: Filing CIS in QuickBooks Online.

 

Once done, you can now file the return to the HMRC website. 

 

If you are still unable to continue, I'd recommend contacting our Customer Support team. They can check your account to see why it's rejected and help you resolve the issue. 

 

Here's how to contact: 

 

  1. Go to the Help menu, then choose Contact Us. 
  2. Type your concern in the description field, then hit Let's Talk. 
  3. Choose either Start a chat or Get a call. 
  4. Complete the needed information, then submit the request

 

Please browse through these articles about how to review and update CIS, etc. 

 

 

Feel free to add a comment below or click the Reply button if you have other questions. I'm ready to help. Have a good one!

E
emmam6Answer
November 16, 2023

Hello Community users, we just wanted to add to this thread with some possible reasons why the CIS keeps getting rejected..

Due to the sensitive nature of tax authority user credentials, a single error message is sent by HMRC to QuickBooks Online to prevent any possibility of bad actors potentially causing security incidents.

 

If you are having difficulties submitting your CIS return via QuickBooks Online, please verify the following:

 

Correct username
Correct password
Valid UTR
Valid PAYE Ref
Valid Accounts Office Ref
Valid Subcontractor UTR
Accurate National Insurance numbers
Accurate verification numbers
Any special characters in subcontractor name
Characters allowed:
A-Z, a-z
0 to 9
space & ‘ ( ) * , - . / @ £
Please note: the Ampersand (&) and the Pound symbol must be in an escaped format (& = &amp £ = &#163)
To verify your login credentials, please log in at HMRC. You may need to reset your password.

 

If you are still having a problem after checking all of the above then please reach back out to us again. 

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