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ben156
January 15, 2025
Question

Core Payroll

  • January 15, 2025
  • 1 reply
  • 0 views

Since moving over to Core Payroll (which is awful!) is anyone else experiencing issues where EPS filing notices are not being made successfully to HMRC. I have error messages showing up saying that submissions have to be made in sequence and that there are grammatical errors preventing the filing. I only have 1 submission. When being migrated to Core Payroll we were told as consumers that no action would be required and everything would seamlessly transition.

 

I have escalated this issue to Quickbooks 1 month ago and apparently their engineers are discussing the fault and trying to find a fix. I am only 3 days away from being fined by HMRC for non submission of my filing notices.

 

Using the manual submission tool from HMRC is not an option - a) because I already pay Quickbooks to do this for me and b) the manual info required to be inputted is far too time consuming and difficult.

1 reply

Bryan_M
Bryan_M
January 15, 2025

I see the challenges in filing your Employer Payment Summary (EPS) to HMRC, @ben156. I'll direct you to the best support to help you fix this.

 

Since this issue has been escalated, I suggest routing back to our support team to acquire updates about this error you raised. Moreover, they can help you find ways how you can file it before the 19th of January to avoid being fined by HMRC.

 

For additional details about filing EPS via QuickBooks, check out this article: Submit EPS to HMRC for no employees paid in QuickBooks Standard Payroll.

 

Once you submit your EPS filings, you can visit this article to learn how you can access it: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

 

Let us know if you have further questions about EPS filing issues or any related concerns. We'll be glad to help and see you back here. Take care always.

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ben156Author
January 16, 2025

I'm really sorry but that is just the kind of generic response that I am receiving from your customer service team. Thanks anyway.

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