Core Payroll access for cancelled company Quickbooks Online

Hi ellismp, thanks for posting on the Community today

We'd like to make sure you're able to access your payroll data. Was the data that you're trying to access ran on QuickBooks Standard Payroll, prior to migrating to Core? 

Having a visibility into your payroll data is essential, ellismp. Let me provide some information regarding this matter.

With the launch of a new and improved platform in QuickBooks Online (QBO) to enhance your payroll experience, the existing Standard Payroll offering has been replaced. Even if your Standard Payroll has been canceled, you'll still have read-only access to all your previous data, forms, and reports, which will be securely transferred to QuickBooks Online (QBO) Core Payroll, ensuring a seamless transition and continued efficiency in managing your payroll needs.

You can check out this article for more details: Introducing QuickBooks Core Payroll: upgrading your Standard Payroll experience in 2024.

To access your employee's payslips and P60s. Please follow the steps below:

1. Go to the Payroll menu, then click Employees.
2. Select an Employee you want to get the payslip and P60 for.
3. Click the Payslip or Documents tab.

If you still don't have access to your payroll data, I recommend reaching out to our support team. They have the right tools and resources to securely verify your account and provide timely assistance.

Here's how to connect with them:
 

1. Log in to QBO.
2. Navigate to the Help (?) menu and select Contact Us.
3. Type in your concern, then click Let's talk.
4. Choose a way to connect with us.
   
   

Keep me posted if you have follow-up questions regarding your payroll history, I'm always available to assist you.

Your experience holds great importance to us, @ellismp. Your feedback serves as the compass guiding our journey towards excellence. Rest assured, we're tirelessly striving to go above and beyond in delivering unparalleled assistance to you.

Since you still don't have access to your payroll data and the refund hasn't still processed, I suggest getting in touch with our QuickBooks Support Team. They possess the expertise and resources necessary to delve deeper into this matter.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion of your concern, then click Continue.
5. Choose a way to connect with us. You can either choose Chat with us or Have us call you.

Additionally, I'll be dropping you this resource that has the frequently asked questions about QuickBooks Core Payroll: FAQs.

Always remember that this space is dedicated to supporting you every step of your QuickBooks journey. Your satisfaction is not just a mere goal for us; it is a deeply cherished commitment we hold dear to our hearts. I wish you nothing but continued success in your business endeavors.