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rjwb
October 2, 2019
Question

Desktop payroll discontinuation

  • October 2, 2019
  • 2 replies
  • 0 views

Is it really true that we have no payroll product after 5/4/20?

 

I tried and tested the QBO payroll p;roducts last year and their functionality was abysmal. Basic features like unscheduled payrolls were missing. They was no electronic import of data from QBD payroll to QBO payroll, necessitating a pointless, lengthy manual re-entry of employee data.

 

Is there a checklist of which QBD payroll features are now supported in QBO payroll? We need this to assess whether it's worth giving migration from QBD to QBO another shot. Last time, it was a very frustrating experience that I am not keen to repeat!

    2 replies

    G
    GeorgiaC
    October 2, 2019

    Hello rjwb,

     

     

    Thanks for reaching us here and sharing your thoughts. The payroll software is being removed for all Desktop customers at the end of the current tax year. 

     

    We have recently introduced a new Advanced payroll into our Online software which covers the limitations of our previous Online payroll products, and includes many additional features to fit business needs based on customer feedback, including automated pay-runs, the ability to submit pension figures directly to the pension provider using 'PensionSync', and holiday rostering.

     

    You can view our Advanced Payroll Hub which covers setting up and using the payroll, and you can take a free trail of our Online subscriptions from our website if you'd like to put it to the test.

     

    Please let us know if you have any further queries!

    R
    rjwbAuthor
    October 4, 2019

    Thanks for the pointers. I just wish there was a clear statement that compares the functionality of QBD (accounting + payroll) with QBO, so I can make an informed decision. I found last time that the features of the QBO ledger, not just the payroll, were sorely lacking. It would be much quicker to find this out in advance rather than going through a lengthy process of signing up for another trial, importing the QBD ledger across, manually typing in all the payroll records, and then finding out that various features are just not provided in QBO.

    No disrespect to you guys trying to help us, but after the umpteenth time of being told the click the cog and submit a feedback request, you are mightily fed up!

     

    L
    lilaccat
    October 8, 2019

    i would like to second these thoughts - I can't believe that as a pro advisor we haven't even been told this is happening!  a features list would also have been useful.  we run a payroll bureau service - the cost of QBO payroll is cost prohibitive - it means a QBO sub plus the additional payroll sub fee - that means you will have lost all our business after 20 + years of service - I am I disgusted

      G
      GeorgiaC
      October 8, 2019

      Hi lilaccat

       

       

      We've been contacting all desktop users with notice of the discontinuation and apologise if you have not received communication on this. We know that you may have further questions, so we’ve put together some FAQs that’ll help you understands the updates here. If you have any questions which aren't covered please get back to us below.

       

       

      Thanks

      B
      bqslave
      October 28, 2019

      Quickbooks online is not an option for us due to the limitation on the number of users.  I've just spoken to the Quickbooks sales line who suggested using a 3rd party payroll provider (they suggested Brightpay) or moving to a different accounting software provider completely!!

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