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Apr 20, 2020 3:03 PM UTC
Question

Did not migrate from paysuite to standard payroll before 5/4. earliest date for migration now shown as 11/5. how do I run april Payroll ?

Original commenter did not share additional details

7 replies

JasroV
Apr 20, 2020 9:52 PM UTC

Hello there, @lynda7.

 

Currently, there's an investigation where some customers experiencing an incorrect migration date. Rest assured our engineering team is working to fix this soon as possible.

 

In the meantime, I recommend contacting our Support Team to add you to the list of affected users. This way, you'll be notified via email once this is resolved. You can follow these steps in contacting them:

  1. Go to the (?) Help icon.
  2. Click Contact Us.
  3. Enter a brief discussion of your concern and select Let's talk.
  4. Select Start a chat.

We appreciate your patience while we're working to fix this. Do get back to me if you have other concerns or questions. I'm always around to help. Have a great day!

Apr 23, 2020 3:15 PM UTC

Thanks. Managed to get on yesterday and entered 23/4 as migration date. Will Advanced Payroll be available to run April payroll from 24/4 onwards.

Apr 23, 2020 3:41 PM UTC

Hello KCM, 

 

Yes, you will be able to run that in advanced payroll on the 24/4 onwards after you have migrated on the 23/4.