Directors and auto enrolment

Thanks for reaching out to us regarding this payroll issue due to auto enrolment, @NB791.

I want to make sure you're able to process payroll without any problems. For auto enrolment concerns in QuickBooks Online Payroll for UK, I highly recommend contacting our Payroll Support.

They can check on your pension settings as well as the auto enrolment setup. They have the tools to look into this failed payroll and can provide troubleshooting to help you resolve this.

To contact us, perform these steps in your QBO account:

1. Sign in to your QuickBooks Online company.
2. Go to the Help (?) menu.
3. Click the Payroll button.
4. Choose QuickBooks Standard Payroll Hub or QuickBooks Advanced Payroll Hub as required. The respective Self-help is displayed.
5. If you want to contact support directly, type ‘Chat’ in the ‘Type Something’ field and use Enter.
6. Tap on Ask me a question, or Contact a human.
7. Select Live chat/Call me back.
8. Enter your question, then select Continue.
9. Pick a way to connect with us.

You can also use this direct chat support link: QuickBooks Online Payroll

Come back here again for other concerns with QBO Payroll. Also, I'd like to know the result of you contact experience. I want to make sure this is taken care of for you.