Question

Does anybody else get the missing input message when running the payroll?

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QuickBooks Online

G

GeorgiaC

Hi claire2204

Thanks for joining us here on the Community,

Will this be your first pay run in QuickBooks or have you previously ran this successfully?

To check for any cache issues I'd be grateful if you could log in to QuickBooks through a private browsing window (on Chrome, select the 3 dots in the top-right > new incognito window on the drop-down) and confirm if the message persists there. 👩‍💻

C

claire2204Author

I have ran previous payrolls fine as we have used quickbooks for a number of years now, I have called about this and was told to use the private browser which I am using but I am getting this message every week now and I have to start again which is very frustrating and time consuming as I have to input the all the data again for all employees.

E

EmmaM

Hello Claire2204, Which browser are you using?Does it still load up in the private window?Can we ask you to try a hard refresh(cntrl+f5) Thanks

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