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userjoe6
March 10, 2023
Question

Does anyone else feel quickbooks is tripe?

  • March 10, 2023
  • 1 reply
  • 0 views
Continuation of complaint "Re: Does anyone know how to get Quickbooks to balance with my bank on the mobile and desktop quic... "
quickbooks web bank account doesn't match actual bank account even after updating/ refreshing.
quickbooks mobile app bank balance doesn't match either web balance or actual bank balance.

Have been dealing with support and now can't get through to them as the "URL not recognised".

1 reply

K
Kevin_C
March 10, 2023

I appreciate you for contacting our live support team, userjoe6. I'll ensure you can get back to them again to get the best help available so this gets sorted out immediately.

 

If you're using the web browser of your desktop to reach out to the Support Team, I suggest logging into your account using a private browser/ incognito mode. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once you're in incognito mode, you can reach out to Technical Support Team. If you're able to contact them using a private window, return to your default browser and clear its cache to start with a clean slate. Otherwise, using other supported browsers can be a good alternative too.

 

On the other hand, if you're using your mobile devices, I suggest uninstalling and reinstalling your QBO mobile app to start with a clean slate. After that, double-check the bank balance to see if it's now showing correctly. If the issue persists, you can reach out to live support again.

 

Furthermore, check out this resource to help you get an overview of what you can do with the app, and you'll be able to navigate the program easily: QuickBooks Online App Overview.

 

Please don't hesitate to reply to this thread if you have other questions regarding your bank transactions in QBO. I'll be around to help. Keep safe always!

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