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fiona-devioconst
Dec 13, 2021 4:18 PM UTC
Question

Does anyone else have problems loading Payroll pages when on Safari? I can access the Payroll pages on Google Chrome but not Safari (I've cleared caches, etc)

Quickbooks Online payroll all looks fine on Google Chrome but on Safari it loads to a blank white page. I've cleared caches, cookies and history, tried a private window and tried on wifi and hotspot data. Also tried safari on another device and still the same blank page. I will contact apple support but wanted to see if anyone had experience the same and had a solution. Thanks!

2 replies

GeorgiaC
Dec 13, 2021 4:51 PM UTC

Hi fiona-devioconst, thanks for joining us on the Community. 🙂

 

QuickBooks Online is developed in Google Chrome and so we do recommend using this as the default browser where possible for optimised experience. Do you have plug-ins enabled on the Safari browser? The payroll is a separate plug-in from the QuickBooks software and will not load successfully if this is disabled. 👩‍💻 

fiona-devioconstAuthor
Dec 13, 2021 5:30 PM UTC

Hi you inspired me to try all the different settings.

I had the setting 'prevent cross site tracking' enabled. I tried disabling this and that seems to have done the trick! 

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