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Tony Prior
January 30, 2023
Question

Employee info

  • January 30, 2023
  • 1 reply
  • 0 views

In QuickBooks Standard Payroll I changed my tax code and now I can't run January payroll for myself. I keep getting the message 'Add Tony's info to pay them'. I click on 'Complete set up' , check everything and save, but still do not get enabled for the payroll. I have been on the payroll years but, if it's relevant, recently noticed (since the last payroll) my date of birth was incorrect so I corrected it. I have also just changed my NI letter to C having just reached state pension age. Oh, and I have done the usual cache clearing. Any suggestions as to what's happening are welcome! Tony

1 reply

DHeraV
DHeraV
January 30, 2023

Thanks for posting your concern here in the Community, Tony.

I'm here to ensure that you'll get to run your January payroll in QuickBooks Online (QBO) Payroll.

I appreciate you performing some troubleshooting steps to isolate the issue by clearing your browser's cache and cookies. Browsers can also be poorly configured even after clearing their cache and cookies. That said, I recommend opening a private window. 

Here's how to activate incognito mode in some of the most common online browsers: 
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

However, if the issue persists, I suggest contacting our QuickBooks Payroll Support Experts. They have the tool to view your account and can offer you a glance session to further guide you on what steps to perform.

Here's how:

1. On your QBO account, click the Help menu in the upper-right-hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter.
3. Select Contact a human.
4. Click Live Chat or Call me back.

Moreover, here's a handy article that'll help you manage payroll-related tasks. Just choose a title that fits your concern: QuickBooks Online Advanced Payroll Hub.

Should you require further assistance with running your payroll in QuickBooks Online Payroll, feel free to leave a reply. The Community team always has your back. Have a good one!

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