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A
alfamale
April 24, 2019
Solved

Employee P60 for 2018-19

  • April 24, 2019
  • 1 reply
  • 0 views

Hi,

I have finalised the 2018-19 pay year and submitted the first PFS for 2019-20 in Quickbooks payroll. However, when I click on the employee's P60 tab (for 2018-19), it does not go anywhere - nothing comes up and it just reverts to the same screen after a couple of seconds thinking about it. It's as though the P60 is there, as there is the tab for it, but clicking on the tab doesn't actually bring up the P60.

Best answer by TaliaI

Hello,

 

Could you please try this on Chrome? QuickBooks is designed to run on Chrome, and so always have to try this first before other steps.

 

Thanks,

 

Talia

1 reply

P
payment after leaving
April 24, 2019


Hi alfamale

 

It may be a browser related issue, if you are using IE or Edge we suggest that you use chrome. If you are using Chrome we suggest that you clear the cache and cookies or use an incognito window.

 

A
alfamaleAuthor
April 24, 2019

Thank you John, I have tried this but still no joy. It is actually Firefox that I am using. I have cleared the cache and recent history, but it still won't download the P60. Payslips no problem, but not the P60 - and I have also tries the 2017-18 one and that won't download either so I do think you're on the right lines, but it still isn't doing it!

T
TaliaIAnswer
April 24, 2019

Hello,

 

Could you please try this on Chrome? QuickBooks is designed to run on Chrome, and so always have to try this first before other steps.

 

Thanks,

 

Talia

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