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Georgia13
November 14, 2024
Question

Employee Tax

  • November 14, 2024
  • 1 reply
  • 0 views

Hi, 

 

I moved over to quickbooks from sage on January 2024, my last payroll with sage was December 2023 

 

One of my employees tax paid to date from this time has not transferred over and HMRC think she owes tax. When I rang them they said it is a problem with the month that I swapped over to quickbooks. 

I have tried many thinks and contacted quickbooks many times and spent hours on chat. The latest advice was to make an adjustment on the month that we moved over and add the missing tax paid to date on the first payslip as PAYE £. I tried this and it still says on her personal tax account that she owes the tax. All her payslips up until moving to quickbooks say her tax to date correct then it just disappears from the month we moved to quickbooks. 

please can someone help direct me as I am at my wits end and no one seems to have a clear answer of how to ensure that the tax that she had paid to date was recorded correctly 

1 reply

MsNorthPND18
MsNorthPND18
November 14, 2024

I know that you already contacted our Support Team regarding your Employee Tax in QuickBooks Online Payroll. I highly suggest contacting our Support Team again for further assistance, as they can investigate the matter and make payroll adjustments if needed. 

 

Here’s how:

 

  1. Sign in to your QuickBooks
  2. Select the Help icon.
  3. Then choose QuickBooks Online Help/Contact Us.
  4. Select Continue and then pick Assistant.
  5. Choose to chat with us or Have us call you.

 

You can check these articles to help you get everything sorted and more details about the end of the tax year and with it comes the need to get your payroll:

 

 

Feel free to reach out if you have any additional concerns or questions regarding Employee Tax in QBO Payroll. I'm just a click away.

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