Employees accrued leave is not showing on payslips. The payslip section is ticked and the hide accruals is unticked on leave category but it is still not showing.

Thanks for the clarification,

We can verify if the unexpected behaviors are caused by browser-related issues. Try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, re-run the payroll again to double-check.

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

However, if the issue persists, I'd suggest contacting our Customer Care Team. They have the specialized tools to pull up your account and determine the root cause of this issue. Here's how: 

1. Go to the Help menu at the upper right. 
2. Choose Contact Us. 
3. Enter Show accrued leaved details on payslips in the What can we help you with? box. 
4. Select Let's talk. 
5. Choose a way to connect with a live support agent.

Just in case, I'll add these articles for future reference:

• QuickBooks Online Advanced Payroll Hub.
• Pay run warnings in QuickBooks Online Advanced Payroll.

Let me know how this works. I'll be around to help. Take care and have a great day!