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gorilla-q
November 21, 2020
Question

Employers pension contributions have been zeroed this month - any ideas why?

  • November 21, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Angelyn_T
Angelyn_T
November 21, 2020

Hi there, @gorilla-q.

 

Thank you for reaching out to us here on the Community page. I can share with you some information about the possible reason why the employer's pension contribution is zeroed out.

 

Usually, this happens if the employee/employer pensionable items are removed from the settings. If you're using the Standard Payroll, check if the employee is eligible for pension and review the employee and employers contribution rates.

 

  1. Click on Payroll at the left pane, then choose Employees.
  2. Choose the employee's name.
  3. Go to the Workplace pension section, then click on the pencil icon at the upper right side.
  4. Make sure that the Enrolled in pension is enabled, then the amounts are correct under the employee's and employer's contribution.
  5. Tap Save.

Also, you can check the pay category used on your pay run from the Payroll Settings.

 

  1. Go to the Gear icon, then select Accounts and Settings.
  2. Click on Payroll at the left pane.
  3. Tap on the Pension pay types section, then review the setup.
  4. Hit Save, then Done.

For QuickBooks Advanced Payroll, follow these steps to look over the pay categories, and ensure that the employee/employer pensionable options are in place.

 

  1. From the Payroll Settings, select Pay Categories.
  2. Look for the pay category used on their payroll.

To learn more about workplace pension, you can read these articles:

 

 

For additional tips, while working with QuickBooks and payroll, you can as well open the topics from our help articles.

 

If you have any other QuickBooks questions, please feel free to add a comment below. I'm more than happy to help. Thanks for coming, happy weekend!

G
gorilla-qAuthor
November 22, 2020

Did all that following 'chat' online.

 

I did not work. No employers contributions came up in the pay run.

 

Any other ideas?

 

Any other problems caused by this  ‘upgrade’ or do we just have to wait until something else goes wrong?

 

C
CharleneMaeF
November 22, 2020

I appreciate you for performing the steps, gorilla-q.

 

Since you're still unable to see the employers' contribution, I recommend contacting our QuickBooks Support Team. One of our representatives can securely check your account and investigate the root cause of this.

 

The process of contacting one of our agents in QuickBooks Online has been improved. Here are the complete steps:

  1. Go to the Help menu.
  2. Select Talk to a human.
  3. Type in your concern in the Type something field.
  4. Click the send icon.
  5. Choose I still need a human.
  6. Click Contact Us.
  7. Select the Send a message button.
  8. Enter the necessary details, then click Continue.

 

I also encourage checking our Employees and payroll page for future reference. From there, you can read some great articles that can guide you in managing your payroll.

 

In case you have other concerns or questions, you're always welcome to post here anytime. Keeping you in working order is my top priority.

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