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J
JO131
August 26, 2019
Question

Error occured submitting FPS

  • August 26, 2019
  • 1 reply
  • 0 views

Please can some one advise. I have just received this error message. 

 

Sorry!

An unexpected error occurred: An error occurred while updating the entries. See the inner exception for details.
UpdateException - An error occurred while updating the entries. See the inner exception for details. 
SqlException - Could not allocate space for object because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.

 

I have an email to say the submission was successful but I can't advance on to next period. Also the submission isnt in the HMRC log in Quickbooks.

1 reply

JaneD
JaneD
August 26, 2019

Hi there, JO131.

 

Let's start by using an incognito window that will help us determine whether this issue is browser-related.

 

To open a private browser, you can refer to these shortcut keys:

  • Press Ctrl + Shift + P for Internet Explorer or Firefox.
  • Press Ctrl + Shift + N for Chrome.
  • Hold down Command + Shift + N for Safari.

If it lets you submit the payment, then I recommend clearing the cache of your regular browser. 

 

Here's a detailed article for reference: Clear my browser cache and temporary Internet files.

 

However, if the same thing happens, I suggest reaching out to our QuickBooks Payroll Support Team. They have more tools to look into this further.

 

To reach them:

  1. Sign in to QuickBooks Online (QBO) account.
  2. From the Help menu, click on the Contact us link.
  3. Enter your concern and select Let's talk.
  4. Choose either Chat or Call us.

Please let me know how it goes by leaving a comment below. I'm always around to hep. Have a good one.

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