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BenGreeves
April 14, 2020
Solved

Error on pension status

  • April 14, 2020
  • 1 reply
  • 0 views

Hi, I wonder if someone could help me with a possible error? On our payroll dashboard (QB online) the pension tile has a yellow exclamation mark on it looking like there is an error. When I click into the pension details all the information looks correct but it is still showing this error.


What can be done to clear this up please?

 

Many thanks in advance.

Best answer by ChristieAnn 11

Hi there, BenGreeves.

 

To clear the error you've encountered, I suggest making sure that the details on the pension setup are completed and with all eligible employee are included on the pension. The information should match what is on the Pension provider's website such as payroll dates.

 

If you're using Paysuite as payroll, I want to inform you that this issue has been reported as an ongoing issue. Our Product Engineers are now working to fix this as soon as possible.

 

I suggest contacting our QuickBooks Support team to add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about running payroll.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

7. Select how you want to contact them and fill in the information.

 

Please check these articles to see different information on how you can manage your payroll and how to use the inbuilt Pensionsync integration to automate your pension reporting:

 

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

1 reply

C
ChristieAnn 11Answer
April 14, 2020

Hi there, BenGreeves.

 

To clear the error you've encountered, I suggest making sure that the details on the pension setup are completed and with all eligible employee are included on the pension. The information should match what is on the Pension provider's website such as payroll dates.

 

If you're using Paysuite as payroll, I want to inform you that this issue has been reported as an ongoing issue. Our Product Engineers are now working to fix this as soon as possible.

 

I suggest contacting our QuickBooks Support team to add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about running payroll.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

7. Select how you want to contact them and fill in the information.

 

Please check these articles to see different information on how you can manage your payroll and how to use the inbuilt Pensionsync integration to automate your pension reporting:

 

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

B
BenGreevesAuthor
April 14, 2020

Okay. Thank you, I'll give that a try.

G
GregMccrae
April 15, 2020

Hi, 

I have the exact same issue, it has only appeared over the last few weeks and anything i do and check does not seem to remove the issue. Any help would be much appreciated. 

Thanks 

Greg 

 

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