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info1552
April 6, 2021
Solved

FPS Rejected

  • April 6, 2021
  • 4 replies
  • 0 views

Hello,

 

I am trying to submit my first ever FPS however I cannot do so as it is continuously being rejected.

 

The Gateway ID and password entered are 100% correct.

 

Can anyone help?

 

Below is what I get each time (the link is to an article that no longer exists there)

 

Your filing was rejected
Most of the time it's because the HMRC info we have is incorrect. Try entering your user ID and password again to resubmit this report. If the problem continues, check out this article to fix it or contact support.
Best answer by emmam6

Hello Community Users!

A common cause of rejection when submitting an FPS is the Government Gateway credentials entered. It's either not activated yet, or it was entered incorrectly.

 

To activate your credentials, see this article for steps: Turn on RTI reporting to HMRC in QuickBooks Online Standard Payroll. Once done, follow these steps to check if the entered credentials are correct:

 

  1. Go to the Gear icon. 
  2. Select Account and Settings.
  3. Hit the Payroll tab.
  4. Search for the Online filing with HMRC section, then click it. 
  5. Check if the entered credentials are correct. Make changes to it if necessary. 
  6. When finished, press Save, then Done.

 

After that, go back to submitting your FPS in QuickBooks Online. However, if you're still getting the same issue, I'd suggest logging into the HMRC Online Services and reset your password from there or give them a call for further investigation.

 

If you'd like to view all your submitted FPS and EPS, view this article: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll. You can find a list of FAQs right at the bottom of the page. 

 

You're always welcome to post a question here in the Community any questions just comment below.

4 replies

Rubielyn_J
Rubielyn_J
April 6, 2021

It's a pleasure to have you here, @info1552.

 

Let me share a few details about the rejected status and lead you to the right support.

 

The rejected FPS is usually caused by incorrect Government Gateway credentials. You can view this article for more insights: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

 

If you've already activated the credentials and registered the ID and password correctly, I suggest contacting our Payroll Support Team.

 

Here's how: 

  1. Log in to your QuickBooks Online company.
  2. Select the Help (?) icon.
  3. Choose the Payroll button.
  4. Select QuickBooks Standard Payroll Hub or QuickBooks Advanced Payroll Hub as required. 
  5. If you want to contact support directly, type Chat in the field and click Enter. 
  6. Select Live chat.
  7. Enter your question, then choose Let's talk.
  8. Select Start a chat with a support expert.

 

From there, one of our payroll experts will be able to pull up your account and check the rejected status with advanced tools.

 

Additionally, here's a link you can review to learn more about FPS in QuickBooks: Submit FPS to HMRC.

 

This should point you in the right direction. Let me know if you have further concerns, I'll make sure to answer them all. Have a wonderful day.

I
info1552Author
April 7, 2021

I am trying to sort this out with live chat but the advisor straight out wanted me to allow them remote access to my desktop.

 

Is this normal behaviour?

 

When I refused they then asked about screen sharing.

I
info1552Author
April 7, 2021

The advisor is now ignoring me.

 

How do I sort this now?

K
Koala77
January 11, 2022

I've been having same issue for over a month now with both Month 8 and Month 9 - so Month 8 is now overdue.  HMRC is blaming QB, QB is blaming HMRC.  Why can they not sort out these things!

Its my EPS that is being rejected - worked fine until December and now nothing.  Useless.  Just a repeated error message that the data isn't right.  But I get a rejected email from HMRC so it makes it to them, which seemed to confuse the Live Chat person who thought it was a cookies issue 🙄

The gateway ID is all correct as I can log into HMRC with it.

RenjolynC
RenjolynC
January 12, 2022

Hello, Koala77.

 

If you have tried the suggested steps above and still encounter the same error, let me direct you to our Customer Care Team. They can check your setup since your gateway ID is all correct.

 

For reference on this error, please read What if my submission is rejected? section in this article: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

 

Please take note that our support expert for Live chat is available all day, M-F and phone support is available from M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

 

Here's how you can contact us:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and click the Contact a human button.
  3. Select Live Chat / Call me back.

In case you need help with other task or have additional questions, please let me know in your reply. I'll be around to help you out again. Take care and stay safe.

E
emmam6Answer
September 1, 2022

Hello Community Users!

A common cause of rejection when submitting an FPS is the Government Gateway credentials entered. It's either not activated yet, or it was entered incorrectly.

 

To activate your credentials, see this article for steps: Turn on RTI reporting to HMRC in QuickBooks Online Standard Payroll. Once done, follow these steps to check if the entered credentials are correct:

 

  1. Go to the Gear icon. 
  2. Select Account and Settings.
  3. Hit the Payroll tab.
  4. Search for the Online filing with HMRC section, then click it. 
  5. Check if the entered credentials are correct. Make changes to it if necessary. 
  6. When finished, press Save, then Done.

 

After that, go back to submitting your FPS in QuickBooks Online. However, if you're still getting the same issue, I'd suggest logging into the HMRC Online Services and reset your password from there or give them a call for further investigation.

 

If you'd like to view all your submitted FPS and EPS, view this article: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll. You can find a list of FAQs right at the bottom of the page. 

 

You're always welcome to post a question here in the Community any questions just comment below.

D
Diane141
November 27, 2022

Did you this solved.  Im having the same problem

 

K
Kurt_M
November 27, 2022

Thanks for joining the thread, @Diane141. Let's work this out so you can finish submitting your FPS in QuickBooks Online (QBO).

 

Before we do so, may I ask if you've already performed the steps provided by the previous representative above? Know that a possible reason for rejected submission of FPS is that it's not yet activated or entered incorrectly.

 

Now, to activate your credentials, please see this article: Turn on RTI reporting to HMRC in QuickBooks Online Standard Payroll.

 

Once done, follow these steps to ensure that the credentials you entered are correct:

 

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Hit the Payroll tab.
  4. Search for the Online filing with HMRC section, then click it.
  5. Check if the entered credentials are correct. Make changes to it if necessary.
  6. When finished, press Save, then Done.

 

 Once done, resubmit your FPS in your QuickBooks Online company. You can refer to this article for further guidelines: Submit FPS to HMRC in QuickBooks Online Standard Payroll.

 

Additionally, here's an article to help you review your submitted FPS and EPS: View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

 

@Diane141, don't hesitate to get back to this thread if you need further assistance submitting your FPS. I'll be more than happy to help you out again. Take care, and have a nice day! 

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