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ShellySkelly
September 11, 2023
Question

FRS - not submitting

  • September 11, 2023
  • 1 reply
  • 0 views

Hi,

 

Payroll error on trying to submit FRS - 

Detailed error: The submission of this document has failed due to departmental specific business logic in the body tag. This submission cannot be accepted as this employer scheme has been cancelled
 
PAYE is definitely not cancelled, checked all information is correct and alive on GG and so has QB.  Any one got any ideas as its super hard to get through to HMRC.  

1 reply

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Ashleigh1
September 11, 2023

Hello Shellyskelly, thanks for posting on the Community page, can you reach out to our support on either chat or phone our support line on 0808 234 5337 the line is open mon to fri 8am to 7pm and is free from any UK landlines or mobiles, so you can set up a screenshare with the agent so this can be looked into more for you. 

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ShellySkellyAuthor
September 12, 2023

Did this but no one could sort the issue. Case:15104645405

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Ashleigh1
September 12, 2023

Hello Shelly, have you checked Your PAYE credentials to make sure they are correct, if you have been issued new credentials you would need to use those. If the credentials are correct then you would need to speak to HMRC as the response we are getting from them is that the PAYE scheme is cancelled. I can see you send an email reply to the case we appreciate HMRC are a nightmare to get hold of but you will need to ring them im afraid to make sure everything is correct.

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