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A
anna34
April 9, 2020
Solved

Good news, you ran your final payroll for the tax year. You can run payroll again once the new tax year is ready. How do I start new tax year payroll?

  • April 9, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by emmam6

Hello, michaeljones14,

 

I see how important it is to be able to run your payroll this year.

 

While our Engineering Team is diligently working to have the payroll service available, they'll keep updated via email. Just make sure your account is already to the investigation.

 

If not, we'll update this post once the issue is resolved.

 

I appreciate your patience and understanding while we look into this.


Hello Community Users, We just wanted to communicate that the problem with advancing the payroll into the next tax year was fixed by our engineers and confirmed as fixed by users by May 2020. If you experience the same issue for any reason please let us know and we'll investigate it and get you a resolution as soon as we can.

2 replies

G
GeorgiaC
April 9, 2020

Hi Anna,

 

Thanks for joining us on the Community. 

 

Can I check which version of the payroll you are using, Standard or Advanced? 

J
jason_living
April 9, 2020

I have the same issue.  I am using Standard Payroll.  I have properly and successfully completed the last payroll run for 2019/20.  I have been on the live chat and they couldn't solve this issue.  It sounds like it is an issue affecting lots of people so presumably there is a bug in the software.

E
EmmaM
April 9, 2020

Hi Jason

 

Yes, we have multiple users experiencing this. We can see you have been added to the investigation yesterday and the engineers are working on each individual company one by one to make sure this is fixed.Once this is done we'll be in touch on the case but you might see the change in product first

 

Emma 

M
michaeljones14
April 20, 2020

Has anyone seen this problem fixed yet so i can run my payroll, reported the problem over a week ago still not resolved. Is this a case that quickbooks has lost the plot and unable to fix this problem. !!!

M
michaeljones14
April 20, 2020

I can understand we have Covid -19 with home working and a problem as serious as payroll not working justify a 1 hour wait on the phone lines, come on guys get your act together and sort this major software issue out . people have payroll to run ....

M
michaeljones14
April 20, 2020

Well an hour later and I have just spoken to a person that is not aware of the problem with running the new financial year month one pay run. !! I see here it has been reported two weeks plus ago, How many other people are waiting to hear from QUICK books when we can expect the software problem to be fixed. I would be interested in seeing other people post on here to show the extent of this issue, is it effecting just a few customers of a few thousand. 

I feel very let down that this company is waffling its way through a problem and not telling its customers how serious the problem really is.  Will I be able to run my pay roll this month or not is the question .!!!

 

How many other customers have this message : "Good news, you ran your final payroll for the tax year. You can run payroll again once the new tax year is ready." and unable to advance to month one pay run. !

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