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April 11, 2020
Question

Has any else had issues accessing their payroll since migrating? Just keep getting blank screen

  • April 11, 2020
  • 1 reply
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1 reply

AlcaeusF
April 11, 2020

Thank you for taking the time to post in the Community, @cornwallwburners.

 

Let me share some solutions so you can get back on track. Please also know that I've checked the system, and haven't found any reported issues similar to yours.
 

That said, I suggest performing some basic troubleshooting steps to help isolate and fix the issue. Let's start by signing into your account through an incognito window.

It'll allow you to access QuickBooks without using cookies. Here are the keyboard shortcuts to open a private browser:

 

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Microsoft Edge: press Ctrl Shift P
  • Safari: press Command Shift +N

If it works, I suggest you proceed with clearing the cache. There are times too much data can accumulate over time and cause issues when using QuickBooks.

 

In the meantime, you can check the following article for some links about the payroll tasks in QuickBooks Online:

 

Please know that I'll be here if you need assistance with anything else. Have a great weekend.