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Jun 6, 2024 8:00 AM UTC
Question

Has anyone elses payroll history disappeared? ours doesnt show any payments for this financial year!

Original commenter did not share additional details

6 replies

Jun 6, 2024 10:27 AM UTC

Currently, we haven't received reported cases about the disappearance of payroll history, Daniel. In the meantime, I'll direct you to the best possible help to further isolate this issue. 

 

I'd recommend contacting our Payroll Care team. They have the tools to verify the tax payments made in your account, determine the reason for their disappearance, and guide you with a fix. To do this, here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Select the Help (?) menu.
  3. Go to the Search tab and select the Contact Us button.
  4. Enter a brief description of your concern in the What can we help you with? field and click Continue.
  5. Choose a way to connect (Callback or Chat).

 

Once everything is all set, you may want to access and view payroll reports to better understand your business's finances and employees. To guide you on how to perform this task, check out any of the links below according to your payroll plan:

 

 

You can always come back if you have additional payroll concerns. We'll be willing to assist you. Keep safe, and have a good day.

Jun 11, 2024 5:21 PM UTC

My payroll has disappeared also. I can no longer submit an EPS either. 

Jun 11, 2024 7:49 PM UTC

Hello there, @Richard156.

I can see that you posted twice in this forum. Please click the link to get redirected to the original post answered by my colleague: https://quickbooks.intuit.com/learn-support/en-uk/employees-and-payroll/re-can-t-submit[…]eps-since-they-changed-be-from-standard-payroll/01/1452050.

If you have any other questions, you can always visit us and post your concerns. Have a great day!

Jul 18, 2024 9:10 PM UTC

This is absolutely unacceptable - all our pay history has disappeared.
QBO, there are a boatload of complaints, we all see them - and some are a month old - the damage is unquantifiable and completely unacceptable - especially while we are filing taxes.
That it's been an issue for over a month and is still an issue suggests you were not ready to "upgrade" us - so you need to roll it back!