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lou16
May 22, 2020 11:40 PM UTC
Question

Have ran payroll and there has been no journal entries recorded in either chart of accounts or clearing account. There hasn't been a problem in past.

Original commenter did not share additional details

3 replies

AlexV
AlexV
May 23, 2020 12:40 AM UTC

Hello there, lou16.

 

I'm here to help you with your payroll.

 

We need to make first sure that we have selected the correct accounts for payroll related transactions. That way, we can easily locate and track them. Simply go to the Gear icon, select Account and Settings then, select Payroll.

 

I've added these articles for your reference:

We can perform some troubleshooting steps to see if this is just because of a browser issue. First, open and log in using an incognito window. From there, check your accounts and review your payroll transactions.

 

You'll want to clear the browser's cache. This is a junk file that can cause errors in QuickBooks Online. Also, make sure your browser is updated or use a different one.

 

I'll be here if you need anything else. Wishing you all the best!

lou161
May 23, 2020 3:24 PM UTC

Hi Alex.   Thanks for answering.

 

I have tried all the steps you have suggested.  I have cleared the cache.  I have opened quickbooks online in an incognito window.  I have checked account settings.  They were all in order.   I have checked my chart of accounts.  I have deleted the payroll, and re-run, and still no journal entries have been made.

 

What do you suggest next?  

Ryan_M
May 23, 2020 11:41 PM UTC

Hi @lou161,

 

Thank you for your prompt reply, as well as sharing the troubleshooting steps you've done so far. 

 

At this point, I suggest getting a hold of our Technical Support team for further assistance. They can pull up your account within a secure environment. They also have the necessary tools to investigate as to why the payroll journal aren't being generated. 

 

Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Select Contact us.

 

Do you have other questions related to payroll? Check out this page that has an extensive list of links for all articles about Standard Payroll: QuickBooks Online Standard Payroll Hub.

 

Don't hesitate the visit the Community page if you have other questions. We're always here to help. 

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