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March 22, 2021
Question

Hello, New to quickbooks. Looking to set up Payroll and have subscribed for Standard. When I click on the tab both 'payroll' and 'employees' only show a blank screen?

  • March 22, 2021
  • 1 reply
  • 0 views
I've tried on different browsers. I also had a look on the app but cannot see a payroll function on there.

1 reply

Jen_D
March 22, 2021

I want to make sure you're able to use the payroll feature in QuickBooks Online, @info1552,

 

Have you tried using a different computer and access the Payroll tab from there? If you're still getting the blank page, I recommend getting in touch with our Support Team. They can help report this to our engineers who deals with program bugs and other technical concerns.

 

Also, regarding our support, we have made changes to our operation hours and our contact options. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

 

To get in touch with our representatives, follow the steps below:

 

  1. Go to the (?) Help menu to open the QB Assistant box.
  2. On the page, enter Contact Support.
  3. Pick Live Chat to connect with our live representative.
  4. Once done, click the Live Chat link provided in the pop-up box.
  5. On the next page, enter HMRC then Let's Talk.
  6. Lastly, select Start a chat.

 

Kindly post again for updates after contacting our Support Team. Tag me so I'll get notified with your reply. Have a good day!