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sam-thecommunity
Jul 14, 2020 3:04 PM UTC
Question

Hello, When emailing payslips it only sends to new employees added after June 2020. How can I get it to send to all employees? Thanks

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1 reply

ChristieAnn 11
Jul 14, 2020 5:32 PM UTC

Hi there, sam-thecommunity.

 

I'll provide information on why emailing payslips only sends to new employees added. Then, share steps so you're able to send payslips to all employees.

 

It might be the old employees don't have the email address in their profile. That's why when you email the payslips, QuickBooks only sends them to the newly added employees. I suggest checking all the employee's profiles to verify if you have entered their email address.

 

Here's how:

 

  1. Click Employees at the left panel. Then, choose the Employees section.
  2. Choose the employee and click it to expand the page.
  3. Click the pencil icon under Personal details.
  4. Check if you have entered the email. If not, fill in the email field.
  5. Hit Save.

 

If the issue persists, I recommend downloading the payslips and email manually to the employees. Please follow the steps below.

 

  1. Click Workers on the left pane.
  2. Select Employees.
  3. Click the Paycheck list hyperlink.
  4. Select the NET PAY of your employee.
  5. Click Print.
  6. In the PDF page, select the Download icon. Then, email the payslip to your employees.

 

However, I'd still suggest contacting our QuickBooks Support Team. They have the tools to pull up your account to investigate the cause of why the payslips only send to new employees added.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about payslips.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

7. Select how you want to contact them and fill in the information.

 

 

Please check the articles below to see different information on how to run and manage payroll in Advanced and Standard Payroll:

 

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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