Hi, on my client's payslip the gross is £1200 and the employee pension is £48. I think it should be £60 as it is 5% at the new tax year. The set up is correct for her.

Hi klarabi91,

If the pension rate is updated in the payroll settings, I'd recommend contacting our Phone Support Team. We can pull up your account and check what's causing this behavior.

Here are the steps on how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

Feel free to reach out to us if you have other questions or concerns. Thanks.