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April 14, 2020
Question

Hi, Whenever I try to setup up my payroll tax I keep getting an error when entering my HMRC ref. No. Keeps saying theres and error and to contact us - Now payroll is late

  • April 14, 2020
  • 1 reply
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Original commenter did not share additional details

1 reply

April 14, 2020

Hello Becky47, 

 

Welcome to the Community page, 

 

could you send us a screenshot of the error you get when you enter your HMRC ref number in. Thanks 

becky47Author
April 14, 2020

April 14, 2020

Hello becky47,

 

I've reviewed your profile and it seems that you've already did a few troubleshooting steps on the other threads. It would be best to contact our Customer Care Team to further investigate this issue. Here's how you can reach them:

  1. Log in to your QBO account.
  2. Click Help in the upper-right corner and select Contact Us.
  3. Enter "Problem updating HMRC reference number" in the description field and select Let's talk.
  4. Select either Start a chat or Get a callback
  5. Enter the necessary information to complete the request.

Please know that we are here if you have additional queries.