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woodford
April 2, 2020
Solved

How can I upgrade from standard to advanced payroll

  • April 2, 2020
  • 3 replies
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I changed from paysuite to standard payroll as required, I find I don't find it very useful. I would like to try advanced payroll but can't find a way to upgrade. I requested a callback but this hasn't happened.

Any ideas?

Best answer by Ashleigh1

Hello Woodford, 

 

You can not upgrade to the advance payroll your self, you would need to ring us or wait until your call back happens as it will need to be raised up yo our engineers as they would have to move you over from one to the other. I have put a comparison link in to help you which shows you the comparisons between the 2 products to make sure you make the right choice. 

3 replies

A
Ashleigh1Answer
April 2, 2020

Hello Woodford, 

 

You can not upgrade to the advance payroll your self, you would need to ring us or wait until your call back happens as it will need to be raised up yo our engineers as they would have to move you over from one to the other. I have put a comparison link in to help you which shows you the comparisons between the 2 products to make sure you make the right choice. 

W
woodfordAuthor
April 2, 2020

I have been waiting over an hour for a call back! In payroll you can't enter holiday or any other form of pay by number of hours, you end up having to work it out yourself and enter the figures and then delete other figures that are already there this is tedious. Is it any better in advanced? (please also see my previous post rf journal entry) If not I will just have to find another software provider.

G
GeorgiaC
April 2, 2020

Hi woodford, 

 

The callback requests are returned in queue order, as we are currently facing peak period with the tax year end this may mean that these aren't returned as fast as usual, but rest assured an agent will be in touch with you. 

 

In the advanced payroll, you can set the holiday pay to be entered by a number of hours so that the system calculates the amount for you based on this.

 

 

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Wriatelf
May 5, 2020

Hi 

 

I've just had a reply about upgrading from Standard to Advance and guess what? Support is telling me ALL our existing payroll data is deleted in the process and will need to be re-entered - because of back end compatibility issues between the payroll platforms. This is possibly the worse upgrade path in the history of modern day software engineering.  

 

Quickbooks sells the ideal it will simplify your life, apparently not. They don't even make this unbelievably stupid fact clear when you sign up. 

 

Well done intuit, juggling with COVID 19, reduced staff and now a software company that hasn't even developed a custom report to download from Standard that can be uploaded to Advance...  See discussion with support below: 

 

Hello Ben, you've reached Intuit QuickBooks Online UK support. I see you have a query about Payroll.
Can you provide more details on it, please?
 
 
You
 at 15:17, May 5:
 
 
I need some assistance upgrading to advance payroll. I've been told that the upgrade process deletes all the payroll data?Read
 
Igor Rocha
 at 15:19, May 5:
Indeed. If you're on Standard payroll and wish to upgrade to Advanced, the procedure erases all current payroll data on your Standard payroll.
 
 
You
 at 15:20, May 5:
 
 
So you've designed an upgrade path that involves deleting all data. I'm assuming there is a step by step guide to assist downloading and re-uploading all this data?Read
 
Igor Rocha
 at 15:23, May 5:
Not really. The data erasure happens because the payroll platforms are not really related.
What you can do is download the current reports so you may recreate the figures in the new payroll. Also the employees data, etc.
 
 
You
 at 15:26, May 5:
 
 
Not really? That is utterly ridiculous, we have 70 employees and need advance payroll because of extra features are now needed and intuit thinks it's okay not have have a plan when they ask their clients to spend hours on data entry because of their back-end incompatibility? And you don;t make this clear at the outset when you sign up?
J
Jill W
December 17, 2020

Back in April I had this same problem. I was sold Standard payroll when updating from Desktop (user for 20+years) but standard payroll was not fit for purpose. When I upgraded to Advanced it was not possible to migrate all data so I spent hours and hours re-inputting data.

Quickbooks therefore offered me free upgrade as good will. I assumed my subscription Direct debit would increase after 6 months. I thought all was OK until today when I found that my payroll subscription has been made inactive. Seemingly I was put on a "free trial". I have over 70 staff to process before bank BACS deadline tomorrow and payroll is inactive. Spent an hour on helpline, transferred to Tier 2 technical team only to be cut off. I can't do anything til service department opens tomorrow.

My staff are expecting to get their Christmas wages but risk being paid late. Very upset

U
UKMaster
May 2, 2021

QB's need to sack whatever "genius" programmed their Standard and Advanced Payroll. It should be the same system with certain features being greyed out on Standard Payroll. Users can then choose to upgrade/downgrade from the Billing & Subscription page just like they can with the main Quickbooks package.

 

Since it's been poorly coded, users need to have QB's manually swap the package (which they call migration). As part of this, they should export and re-import all the payroll data.

 

Come on Quickbooks! This is very aggregating!!!

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