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1935 1451 4278 549
Jul 27, 2020 10:14 AM UTC
Solved

How do I amend the payroll journal template in Advanced? (I amended the chart of accounts for payroll items. Now the journals won't post ).

Having invested much time sorting out issues after forced migration to Advanced, i was shown by operative how to amend/merge PAYE accounts. The final nail in the coffin is that now the pay run can't post to the journal as accounts have been deleted. The 'click here' for help takes me nowhere helpful.
GeorgiaCAnswer
Jul 27, 2020 2:48 PM UTC

Hi 1935 1451 4278 549,


Thanks for your post.

 

You can check the accounts which the payroll is set to post to by going to Employees > Payroll Settings > Chart of Accounts. 

 

If the accounts have been made inactive, you can re-activate these by going to Accounting from the left navigation menu > Chart of Accounts > Select the small cogwheel > Tick 'include inactive' and then re-active any required accounts. 

 If you have renamed any accounts. They need to be named the same name as in the payroll settings in order to post.

 

Please get back to us below if this does not resolve the issue.

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7 replies

GeorgiaCAnswer
Jul 27, 2020 2:48 PM UTC

Hi 1935 1451 4278 549,


Thanks for your post.

 

You can check the accounts which the payroll is set to post to by going to Employees > Payroll Settings > Chart of Accounts. 

 

If the accounts have been made inactive, you can re-activate these by going to Accounting from the left navigation menu > Chart of Accounts > Select the small cogwheel > Tick 'include inactive' and then re-active any required accounts. 

 If you have renamed any accounts. They need to be named the same name as in the payroll settings in order to post.

 

Please get back to us below if this does not resolve the issue.

1935 1451 4278 549Author
Jul 27, 2020 4:31 PM UTC

hi and thanks for the reply. I followed the steps - good to know ! - but the account Wages Expense does not show when I click include inactive.  This is likely because I changed the name to PAYE: Wages & Salaries for two reasons.  One because I want it to show in the P's in the financial activities  and not W's which is the last item on the list and out of place with other payroll and pension costs.

And because in previous years it was not called Wages - it's really annoying that QB has renamed all the payroll accounts in Advanced. 

SO, to progress must I rename the account Wages Expense.? OR ideally can I amend the name of the account in the journal template? 

thank you.

1935 1451 4278 549Author
Jul 29, 2020 12:47 PM UTC

Hi QB.  You said get back to you if your suggestion didn't work.  It didn't and I replied....but still waiting for your response to progress please. 

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