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K
Kirsten 1
June 16, 2022
Question

How do i change the pension provider on the employee page?

  • June 16, 2022
  • 1 reply
  • 0 views
Hello, we have changed pension providers. I have added them and selected them as the provider. I have gone into one of the opted in employees and it is showing as the old provider, so I tried to change this and it states I cannot change it. I have to as we don't use the previous provider anymore! any advice please, thank you?

1 reply

A
Ashleigh1
June 16, 2022

Hello Kirsten 1, 

 

Welcome to the Community page, 

 

In order to help you with your query can we ask which payroll it is you are using within QuickBooks, is it Standard payroll or Advanced payroll? 

K
Kirsten 1Author
June 17, 2022

Hello it is quickbooks online and standard. thank you for replying.

 

kirsten.

P
payment after leaving
June 17, 2022

Hi Kirsten 1 As you're using the standard payroll system it's not possible to change pension providers throughout the year. It can only be done at the beginning of the tax year and if you've ran and submitted the payroll in this tax year it's not possible to rollback/delete the payroll to the beginning of the tax year and change the pension provider. If the original pension has the same structure as the new one you could still use that as the deductions will be the same and you can use the figures and submit the pension manually. If the structure is different or if this isn't a suitable alternative you could contact our customer support team and they can arrange a migration to the advanced payroll system. Please note that the advanced payroll subscription is 8GBP/month excluding VAT and then the additional fee for each employee.

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