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HanNP
April 1, 2021
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How do I delete M12 pay run?

  • April 1, 2021
  • 1 reply
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I keep receiving errors when trying to delete M12 pay run, please see below:

 


I imagine it is to do with the fact that it's tax-year end and the final submission has been made to HMRC, however the first image seems to indicate it should still be possible to delete the pay run.

Best answer by emmam6

Hello Community Users, Just wanted to add some clarification as to what may cause the issue. With this being M12 of the pay run it is likely something was added after the final pay period was run causing the error such as new employees not in the pay run/new pension scheme(not on the pay run) for example. In this case it was a pension that was newly created(but was no employees were on yet) If you experience the same issue if you could check that. If you can then remove them and then try to delete the pay run. Any questions just ask!

1 reply

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Maybelle_S
April 1, 2021

Hello there, @HanNP.

 

I can help you delete the pay run in QuickBooks Online (QBO). Before doing so, you'll have to know that before deleting pay run:

  • You cannot delete just one payment in a pay run. If you delete a pay run, QBO deletes all of the employee payments in the payroll.
  • If you're trying to correct an employee's payment, you can make changes in the next pay run, the Full Payment Submission (FPS) for the next pay run will reflect the updates.
  • If you need to delete an entire pay run, be sure to print out all the payslips and reports beforehand. Then you have all the information you need for all the employees you've paid when you recreate the pay run.
  • If you need to delete a scheduled pay run that has already been submitted to HMRC, you can create a new pay schedule and add employees with the same payroll ID. If this doesn't work, you may need to contact HMRC and set up employees with new payroll IDs on the new pay schedule. Alternatively, you can migrate to Advanced payroll.

To delete your pay run:

  1. Go to the Payroll menu, and then choose Employees.
  2. In the Payroll History section, select the most recent period.
  3. On the Payroll details page, click Actions and select Delete Payroll.
  4. Type Yes in the box, then click Delete.
  5. Repeat for any additional pay runs you require.

Allow me to share this helpful article that tackles more information about QuickBooks Payroll.

 

If you have any other questions, let me know in the comments. I'll be here to help.

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HanNPAuthor
April 1, 2021

Hi @Maybelle_S 

 

Thanks for your response, but as the screenshots I originally attached show, this is not working and an error message is received. 

I have liaised with a support agent via the chat function who also couldn't resolve this and is now escalating the issue.

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